Delivery, Terms And Conditions

DELIVERY

Exceptions

We ship wine to most places within Australia. With the exception of some regional areas, dry communities and small islands.

Freight Partner/Time Frame

Your order will be sent via our exclusive freight partner Australia Post and will usually arrive at your delivery address in 3-10 working days.

Delivery Instructions

It’s a good idea to use a delivery address where someone will be between 9am to 5pm. However you can leave instructions on your order when checking out to leave it at the door. If instructions are left, Coffee & Wine Co. take no responsibility for any lost or missing items, and if the delivery driver feels it is not safe a card will be left and the goods taken to your local post office. Cases not collected within 14 days of the initial attempted delivery will be returned to us and a Customer Service agent will contact you to arrange re-delivery and payment of re-delivery fees if required. Please note that we cannot accept instructions to contact you as Australia Post-delivery couriers cannot call before delivery.

Returns & Refunds

Broken or damaged goods

Claims for any broken or damaged goods must be reported within 24 hours of delivery either via email. In the event where wine is damaged in transit and a replacement case is to be sent, Coffee & Wine Co. will attempt to send the same case if the product is still in stock. If the wine is out of stock a substitute of equal to or greater quality will be provided and the customer will be informed via email.

Quality

If you are not satisfied with the quality of the goods you have received from us please contact us by email logistics@coffeeandwineco.com.au within 7 days of receipt of goods. We offer a no risk tasting guarantee, so if you’re not happy with any wines you have purchased, simply send them back at your own cost and we will credit you for the cost of wine, provided that no more than two bottles have been opened and are returned in a saleable condition, To minimise any problems with reselling returned stock all stock must be returned in one month of receiving goods.

Returns

If a wine is to be returned please contact Coffee & Wine Co. and our team will happily walk you through the process. All wine should be returned in its original packaging or packed safely to avoid breakage, and a refund or credit will only be applied once the wine has been received in saleable condition by Coffee and wine Co.

Refunds

Any refunds due will be actioned within 30 days after we were notified of the reason.

Terms & Conditions

This Website does not represent or state that there will not be any errors, or that the website or the server that makes the website available is free of viruses or other harmful elements, although every precaution and measure is taken to make the customers experience the most safe and enjoyable.

Access to the Coffee & Wine Co. database is restricted to our admin and technical specialists and at no time is made public.

Coffee & Wine Co. will never trade, sell, swap or rent personal information.

We may terminate any special offer without advance notice. All products offered for sale are on the basis of while stocks last. If a product is oversold we may replace the wine at the customer’s approval with a product of equal to or greater to the quality of that wine purchased. All products on this website are sold in Australian dollars and are by the case as stated. All prices include the applicable taxes unless otherwise stated. Delivery is not included in the prices quoted, all delivery charges are extra and are capped under our freight terms.

Accidents sometimes happen and if a product appears on the website at the wrong price, we may decline or cancel any orders placed at the wrong price, even if the order has been confirmed and a credit card charged. A full refund will be given to the customer. The risk of damage and deterioration of the product purchased is passed from Coffee & Wine Co. to the customer/buyer upon delivery.

When ordering through Coffee & Wine Co. you must be 18 years of age or older and confirm this fact when purchasing. Alcohol can and will not be sold or delivered to any person or persons under the age of 18 years of age. Proof of age must be shown to our delivery team upon request. By placing an order, the buyer confirms they are at least 18 years of age.

Important Notice
Coffee & Wine Co. encourages responsible drinking and serving of alcohol. Please only consume in moderation, if you need help dealing with alcohol addiction please contact the ADCA help line on 1300 368 186.